Refunds & Cancellations
Good stewardship includes being plain about how billing, cancellations and refund questions are handled.
This page explains, in general terms, how membership billing and cancellations work here. The specific terms shown at the time of your purchase — on the membership, course or coaching offer you selected — are the terms that apply to that purchase. Where this page and those offer terms differ, the offer terms govern.
Memberships are subscriptions. Monthly plans renew each month and annual plans renew each year, using the payment method on file, until they are cancelled. The price and billing interval are shown before you confirm, and your receipt and renewal date are available in your member dashboard.
You can cancel at any time from the membership section of your member dashboard, or by contacting us. Cancelling stops future renewals; your access continues through the end of the billing period you have already paid for.
You may move between membership levels at any time. When you upgrade, the difference for the remainder of your current period is calculated and charged at the time of the change.
Refund questions are reviewed individually and in line with the terms of the specific offer you purchased and applicable law. Please contact us with your account email and the date of the charge so we can look into it properly.
If a renewal payment does not go through, you will see a notice in your dashboard and we will attempt the charge again before access is affected. If you believe a charge is incorrect, please contact us first — most billing matters are resolved quickly and directly.
Contact Entrepreneur by Designs and we will respond personally.